hoteiyalv.com

July 17, 2009

Travel And Hotel Guide- Cheapest Flight Rates Offer Blog

Filed under: Flights — Tags: , — kuru @ 7:34 pm
Pinki Gupta asked:


Travel And Hotel Guide- Cheapest Flight Rates Offer Blog- Summer Holidays

Lower currency exchange rates are responsible seeing changes in summer travel plans for multitudinous British holidaymakers.Visit Here Now http://chittagong-guide.blogspot.com

The value of the euro is increasing, stage the value of Britain’s tremble is on the decline. This event is compelling the way people travel. A movement that used to be affordable has holidaymakers rethinking their plans because of the rising costs.The British pound is following repercussion the footsteps of the U.S. dollar. Compared to the euro, it is at an all-time low. While the dollar has dominated the market for nearly a century, the euro is coming to take its fix prerogative the next seven years. Analysts have predicted a bad year for the British pound, as well.A Troubled Economy

The British economy could be in trouble. The U.K. is facing the same issues as the U.S. thanks to low through financial again real estate trends. The real estate market in the U.K. is down, also it is getting increasingly problematic for middle-class people to buy a home.The declining housing market is finest banks to stop writing mortgages altogether. If this happens across the board, it will put a freeze on the buying and selling of homes in the U.K.What the Falling Pound Means for British Holidaymakers

The emolument of travelling is rising for British holidaymakers as their chief is losing value in the pandemic market. Changes in the tenor of the dollar again the euro admit limited people’s chances of travelling on holiday.Many in the U.K. are addicted to taking many holidays throughout the year. However, the declining concern of their money is putting border on where they incumbency research and how often. People may correspond to forced to change their festival travel plans being certain is getting additional expensive to dig into agency the eurozone.A popular circus destination due to British travelers has been Majorca, Spain.The island of Majorca is a peaceful place for holidaymakers to heaven for a relaxing vacation filled with boisterous monopoly the sun.The British are fond of taking trips to Mallorca - again recognized as Majorca - because legitimate is a relatively inexpensive holiday but changes in the value of the pound also the euro have made it less affordable.However, there restful are a enclose of affordable options through travellers who crave to experience all the adventure again beauty of Mallorca and stay access one of the relevant hotels dominion MallorcaOne option is to provide a good liveliness on the presentation end. Booking airfare also the hotel at the same time can grip money. These packages advance good resources because buying them separately. Last-minute again

all-inclusive deals are other options over saving capital on hotels and holidays in Mallorca.There is further the option of taking a shorter escape to Mallorca. Book a bag of deserved a few days to relax and rejuvenate in the island sun.Holidaymakers also can shift their heart from spending extra money on activities and high-end dinners to simply enjoying the breathtaking charm and sweeping vistas or relaxing on the beach.Fewer Americans Travel to Europe

Just whereas British holidaymakers accept to conclude their summer travel plans, Americans are also changing their travel plans because of the rising euro.The dollar also is doing weak against the euro. The changes clout currency values are manufacture it just as challenging in that Americans as it is for the British to travel to contrasting areas of Europe. Visit Here Now http://chittagong-guide.blogspot.com



July 13, 2009

Round Tripping of Funds

Filed under: Corporate — Tags: , — kuru @ 11:42 am
Abhilash Chandran asked:


ROUND TRIPPING

 

 

Introduction:

 

Round Tripping refers to the capital belonging to a country, which leaves the country and is then reinvested into the country in the form of FDI.

This route attracts a lot of incentives, which are:

Firstly, enterprises set up through FDI enjoy





tax benefits,





administrative support,





easier access to financial services.





Secondly, citizens’ from countries with weak property laws prefer to remove profits from their country and invest abroad to enjoy property rights rather than reinvesting their profits.

Thirdly, Round Tripping is often used as an avenue for laundering one’s illegitimate money.

 

It is due to these reasons that tax havens like Mauritius, the British Virgin Islands, Cayman Islands, Cyprus etc. are used. These places are of immense advantage as money routed through them is exempt from capital gains tax.

 

 

Methodology:

 





Analysis of case studies.





Internet web pages and legal websites.





Legal journals, reports and opinions.





 

 

Limitations:

 

Round Tripping in itself is a very unregulated and ambiguous phenomenon so the literature available is extremely rare and deficient; therefore this report has drawn inferences from the available material to draw out a viable overview of the entire scenario.

 

Literature Reviewed/ Bibliography:

 





The Securities and Exchange Board of India Act, 1992





Articles published in The Hindu newspaper





Articles published in The Economic Times newspaper





The Law lexicon





 

Theoretical Framework:

 

The tussle between the Reserve Bank of India (RBI) and the Revenue Department

 

Lately it has been observed that the RBI is leaning towards legitimizing certain types of Round Tripping.

The RBI’s view on the subject is that money reinvested in India through a foreign subsidiary of an Indian company should be considered foreign direct investment and that in many parts of the world such as China these aspects have already been legitimized. It feels that doing so would boost the FDI count of the country and render it a more attractive destination for foreign investment.

 

However, the Revenue Department looking from a microeconomic point of view feels that round tripping should not be allowed as Indian companies may use it to evade tax by routing their money through the tax havens.

Although in such cases FDI might increase but the country would not benefit in terms of revenue.

 

The RBI disagreeing with the revenue department’s assessment, cites the Chinese example arguing that where subsidiaries of foreign companies are levied a lower corporate tax, the incidence of round tripping is extremely high i.e. more than 25-30 per cent. However, in India where the corporate tax rates are the same for all companies the incidence of Round Tripping is only 2-3 per cent.

It is pertinent to note that the RBI stand is with regard to legitimizing Round Tripping within the sphere of the International Monetary Fund’s (IMF) definition of FDI only and does not intend to accommodate Round Tripping as a means of escaping tax or laundering ill-legitimate gains. In pursuance of this, recently the RBI has set forth directives with regards to Participatory Notes and tighter Know Your Customer (KYC) norms.

 

Instances where permission has been refused

 

1. Bharti Share Transfer case

 

In 2001, the Government i.e. the FIPB on the advice of the Department of Economic Affairs (DEA) rejected two proposals from the Bharti Group for transferring shares held by UK-based Bharti Global Ltd in favour of Indian Continent Investment Ltd, Mauritius, due to the negative impact of Round Tripping of foreign direct investment (FDI) in the long run, particularly from the taxation angle.

The DEA had itself acted upon the opinion of the Revenue Department and its views on tax implications of the transfer but interestingly the proposal had enjoyed the support of the Department of Telecommunications, which was the administrative authority in the case.

 

2. Chambal Agritech Plan

 

The Birla Group’s plan to transfer ownership of Chambal Agritech Ltd (CAL) from India to Singapore was refused permission by the DEA, which categorically stated that in the absence of capital account convertibility for Indian entities, the transfer would amount to Round Tripping.

 

The Chinese Myth

 

The China-FDI story has been in the limelight for some time now. The bucketful of billions that the world seems to be pouring down the country definitely makes good copy. No other country attracts as much foreign direct investment (FDI) as China does. Recently approximately USD 60 billion poured in which is about twelve times the amount that has flowed into India. Between the years 1979 (the first year of the China Economic system reform) and 2004, China has absorbed a total of about USD 560 billion in FDI whereas India, the next most popular destination for foreign investment in manufacturing received almost USD 200 billion less in FDI than China.

However, it is important to note that the Chinese FDI statistics are bloated up from Round Tripping whereas India’s figures are understated.

 

Before delving further we have to comprehend the IMF definition of FDI.

The IMF definition of FDI includes as many as twelve different elements, namely:





equity capital





reinvested earnings of foreign companies





inter-company debt transactions





short-term and long-term loans





financial leasing





trade credits





grants





bonds





non-cash acquisition of equity





investment made by foreign venture capital investors





earnings data of indirectly held FDI enterprises and control premium





non-competition fee





 

However, with the singular exception of equity capital reported on the basis of issue or transfer of equity/ preference shares to foreign direct investors, India’s current definition of FDI does not include any of the other above elements, whereas the Chinese definition includes them all. In addition to this China also classifies imported equipment as FDI while India captures these as imports in the trade data.

A study undertaken by the International Finance Corporation (FE, 5/6/02) shows that if comparable definitions of FDI are used by India and China, then FDI would constitute around 1.7% of India’s GDP as compared to 2.0% for China.

Besides this China’s FDI numbers include a substantial amount of Round-Tripping where large amounts of Chinese black money is recycled through Hong Kong and sent back to the mainland as FDI. Round-tripping in fact accounts for one-half of China’s FDI inflows, which has practically reduced the reported levels from USD 40 billion to USD 20 billion in the year 2000. In contrast, India’s figures of USD 2-3 billion do not conform to the standards of the IMF (as per the definition mentioned above) because it excludes reinvested earnings, subordinated debt and overseas commercial borrowings which are included in FDI numbers of other countries.

According to the “Round-Tripping” hypothesis, Chinese firms illegally transfer funds to neighbouring countries (like Taipei, Hong Kong and Macau) which in turn gets reinvested in mainland China as FDI.

However, since round-tripping is essentially clandestine, accurate data is practically impossible to obtain but estimates suggest that round-tripped FDI accounts for one-fourth of China’s total FDI count whereas on the hand it is an established fact India is relatively low on Round Tripping as compared to China.

 

The Mauritius Story

 

Pursuant to the Double Taxation Avoidance Treaty (DTAT) signed between India and Mauritius in 1983, any capital gain made on the sale of shares of Indian companies by investors resident in Mauritius would be taxed only in Mauritius and not in India. For the first ten years the treaty existed only on paper as FIIs were not allowed to invest in Indian stock markets. However all that changed in 1992 when FIIs were allowed into India and with the passing of the Offshore Business Activities Act, 1992 by Mauritius, foreign companies were allowed to register in the island nation for investing abroad.

There are two aspects which render Mauritius into a tax haven:





Firstly, a body corporate registered under the laws of Mauritius is a resident of Mauritius and thus will be subject to taxation as a resident.





Secondly, the Income Tax Act of Mauritius provides that offshore companies are liable to pay zero percent tax.





Therefore by bringing an offshore company within the definition of “resident”, both the benefits of being an offshore company as well as that of residency allowed under DTAA are bestowed upon it. In effect, the whole exercise of avoidance of double taxation turned out to be avoidance of taxation altogether.

 

The advantages of registering a company in Mauritius are:





total exemption from capital gains tax,





quick incorporation,





total business secrecy, and





a completely convertible currency.





Therefore the financial entities setting up companies in Mauritius do so without almost any establishment costs.

 

The economic importance of Mauritius to India can be clearly understood by the Hon’ble Supreme Court’s decision in Union of India v. Azadi Bachao Andolan1, where the entire Mauritius treaty was questioned. The Supreme Court’s decision clearly reflected the underlying policy of the Government to attract FDI into the country at any cost despite the known fact that the treaty is depriving the Indian Exchequer of millions of dollars due to Round Tripping and tax evasion.

The policy in itself has become a catch-22 situation for the Government as any stringent norms with regard to Mauritius might result in future FII investment being targeted away from India and working out for the benefit of South East Asian countries or FIIs looking at alternate options like Cyprus and Singapore to invest into India.

One has to understand that in a growing economy much in need of FDI any scenario decreasing FDI inflow is unfeasible and therefore Round Tripping, a side effect has to be accommodated with.

 

Recently as of September 15, 2007, Mauritius has started getting tough on Round Tripping. The Financial Services Commission (FSC) of Mauritius, the regulator supervising the non-banking financial services sector & global businesses, has carried out reforms in the Financial Services Act and improved the framework of the tax resident certificate.

In pursuance of this it has been decided that all resident corporations proposing to conduct business outside Mauritius would have to compulsorily apply to the FSC for a global business license. Even though there are no restrictions on any business activity, the FSA now specifically mentions that a license will not be granted, or would be revoked, if found that the activity “is unlawful and causes serious prejudice to the good repute of Mauritius as a financial services centre.”

The salient features of the reforms are:





Global Business Companies (GBC) would now have to compulsorily hold board meetings in Mauritius,





appoint at least two resident directors in Mauritius, (big deterrent as it would now make these directors liable for any unscrupulous activities)





maintain there principal bank accounts in Mauritius, and





carry out their auditing in Mauritius.





All GBCs have to get a certificate from the auditors stating that all requisite conditions have been complied with.

Moreover in the same month it was announced that the DTAA with Mauritius would be brought under the same umbrella as that with Singapore, which contains exclusive clauses to check Round Tripping of Investments.

 

OCB Investment Ban

 

In 2003 the RBI imposed a blanket ban on Overseas Corporate Bodies (OCBs) investment in the stock market sector. The move was primarily intended to restrict Round Tripping of money by Indian residents through their NRI counterparts overseas.

Conversely this move also resulted in a substantial amount of genuine FDI being curtailed as the RBI circular in this regard seemed to take away the special status given to genuine NRI businessmen who were looking at doing business in India.

It is to be noted that one of the main avenues for FDI in China is courtesy of Non-Resident Chinese individuals present in regions like Hong Kong, Macau and Taipei.

In contrast, foreign companies can invest in the country even if they have their base in tax havens such as the Cayman Islands. So basically the Automatic route for FDI is open to foreign owned companies whereas there is a blanket prohibition in case of OCBs with NRI ownership.

 

The PN predicament

 

Lately Participatory Notes (PNs) have come under the scanner for their alleged role in Round Tripping. The RBI as well as SEBI has shown their concern about the inflow of money coming into the country through PNs.

PNs are instruments issued by registered FII brokerages in India to foreign funds or investors who are not registered with SEBI, but are interested in trading in Indian securities. FII brokers buy and sell securities on behalf of their clients on their proprietary account and issue such notes in favour of such foreign investors. PNs are mostly used by entities that are not welcome by SEBI as well as by non-resident Indians who do not want to directly invest in Indian securities. SEBI’s worry is that the ultimate owner or beneficiary of PNs is not known as these PNs are transferable. On a similar track, RBI feels that the non-transparent nature of these instruments make them ideal money-laundering vehicles. The unstated fear of the regulators is that money belonging to Indian residents is being “round-tripped” through the PN route.

 

However as of 2007, SEBI has banned PNs in the off-shore Derivative Segment (to be applicable within a period of 18 months). It has cited the reason as a security measure and as a means of curtailing Round Tripping.

 

 

Conclusion/ Recommendations:

 

The laws present today dealing with Round Tripping are adequate, however the emphasis has to be on enforcing them rather than curtailing the route itself. The trick lies in essentially enforcing laws that are there to prevent round-tripping and encouraging foreign money including NRI and OCB money. Merely because a company is owned by an NRI, one should not discriminate against it investing and the solution lies in either abolishing what remains of capital gains tax, or in taxing foreigners’ profits made in Indian markets. Both would inevitably reduce instances of Round Tripping by rendering it less viable.

1 (2004) 10 SCC 1 : (2003)132 TAXMAN 373

 



July 2, 2009

Better Lobby Management Keeps Members Coming Back For More

Filed under: Customer Service — Tags: , — kuru @ 3:22 pm
Arthor Pens asked:


How do branch visitors feel about waiting in your lobby? Does the experience encourage them to return to buy more products and services, or does the lobby “wait” leave the impression that your credit union is less efficient or professional than they deserve?

The lobby is the beginning of many customer service experiences. Unless a member is coming in for teller or ATM services, they will likely have to wait in the lobby for a few minutes before being served. Low rates alone are no guarantee that the member will be satisfied with the branch experience, or be willing to come back for more. To take and keep market-share from larger financial institution, credit unions must consistently provide a good member experience - beginning with the first impression created in the lobby.

While examining one credit union’s deposit account process, we discovered that the visitor’s lobby experience was an untapped area for service improvement opportunities.

Better Lobby - A Solution For SAFE Credit Union

When SAFE, a community credit union in North Highlands, California, engaged us to re-engineer their deposit account process, CEO Henry Wirz and SAFE’s Board made a strategic decision to invest in superior work processes, cost-effective technology, and staff training – setting a goal to make their lobbies among the best managed in the industry.

We began two years ago by surveying the market for existing solutions. While we found several mature, industrial-strength lobby solutions available, they seemed better suited to very high-volume situations like motor vehicle offices rather than credit union lobbies. The low-end, share-ware applications had extremely low acquisition costs, but met few of the credit union’s other needs.

Since none of the available solutions were a good fit, SAFE made the decision to develop a new lobby management application and make it available to all credit unions. As a result, a solution called Better Lobby is now available through a SAFE-sponsored CUSO called Better Branches.

Better Lobby allows any staff member to place a branch visitor into the lobby queue. The queue is visible to all service staff in the branch as well as on-site and remote credit union management. Only the visitor’s name and visit purpose need to be entered to start the process. MSRs select the member they will serve from the queue and, when the service is complete, close off the service event. Basic follow-up reminders are provided if a call back is needed. All branch MSRs are notified of new additions to the queue and of any visit that waits longer than the established standard.

Better Reporting Provides A Real-Time Peek Into Branch Activity

In addition to bringing order and visibility to the branch lobby, Better Lobby provides remarkable reporting on service events that were previously, very hard to measure. Better Lobby’s “Service History” report best illustrates this point. The report shows the number of members served by each SAFE MSR at one of the credit union’s 10 branches during the period of July 8-9. The real-time report was created part way through July 9th, so some visitors are shown as either still “waiting” or “being helped”. Employees are identified by their initials next to each bar in the graph. At the bottom is a list of members who were served at that bring during the reporting period, together with their “wait time,” “help time,” “status,” and “MSR” who served them. More information is available by scrolling through the report. Three additional real-time reports are also available.

Criteria for Choosing a Lobby Management Solution When it comes to choosing a lobby management solution, the size of the branch is a determining factor. Very small branches do not need lobby management technology to provide good service. Their size alone means that visitor volume is typically low. As a result, members receive a level of personalized service that contributes to a perception of high-service quality.

But branches with six or more total staff are likely candidates for lobby management improvements. The ideal Lobby Management Solution should meet the following criteria:

· Require very little effort to learn and use.

· Encourage best work practice and enable great customer service.

· Provide immediate benefits to CU staff at all levels of the organization.

· Provide real time reporting – what is happening in the branch right now!

· Help establish and monitor employee performance standards.

· Actively discourage bad practices (like serving customers out of order due to sales incentives or because the service request is “easier” to handle).

· Be affordable and easy to setup and administer.

· Integrate with the host and other systems – and use current technology.

· Produce an attractive return on investment (ROI) – be paid back in months, not years.

Assessing Your Credit Union’s Lobby Experience To determine whether or not your credit union needs to implement a lobby management solution, begin with an honest, thorough analysis of your current lobby experience.

How long do members really wait in your branch lobbies? You can better manage the customer experience when you know exactly how much time members spend in the lobby. Don’t be satisfied with averages. The average may seem reasonable to you, but members’ needs vary depending on their circumstances. The same member who happily waits 20 minutes on their day off work, may be very dissatisfied with an unexpected wait of 20 minutes during their lunch break.

Of course, the average time may not represent the actual wait times that are experienced by members at different times of the day and in different branch locations. Your average wait time for the month may be 4 minutes, but what is the longest wait time – and what percentage of your members exceed a wait of 10, 15 or 30 minutes? Achieving short wait times requires either active lobby visitor management or over-staffing; and we all know that over-staffing is not a sustainable practice.

If long waits are unavoidable, make sure you learn from the situation and take action to improve. Long waits contribute to a bad perception of your CU’s professionalism, reliability, and competency in the mind of the member. This perception will influence where they buy their next financial product or service.

Complete your lobby analysis by answering the following questions:

· Why do members (or potential members)visit the branch?

· How many new accounts were opened yesterday in your branches?

· What staff representatives opened them?

· How long did it take?

· How much time are my platform staff spending with members?

· What portion of their day do they actually spend providing face-to-face service?

· Which MSR handles the most traffic?

· When do the peaks and valleys occur?

Of course, some of this information is available in existing systems, but it is a rare credit union that can apply time measurements to “customers served” and “products sold”.

You may conclude that a well-engineered lobby management system is just what you need to consistently boost service levels and increase sales.

Better Lobby, and other innovative applications, are sold by Better Branches LLC. Better Branches exists to provide break-through solutions that help credit unions win in the marketplace.



Powered by WordPress